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Student Complaint Process

Filing a complaint

Students are encouraged to follow the grievance policy outlined in the University Catalog.

An individual may contact the Bureau for Private Postsecondary Education for review of a complaint. The bureau may be contacted at:

2535 Capitol Oaks Drive, Suite 400
Sacramento, CA 95833
Telephone: (916) 431-6924
FAX: (916) 263-1897

Life Pacific University is registered with the Maryland Higher Education Commission as an out-of-state institution that can enroll Maryland students in online distance education.

Students residing in Maryland can direct complaints to:

Maryland Attorney General
Consumer Protection Division
200 St. Paul St.
Baltimore, MD 21202

410-528-8662/888/743/0823 (toll free)

Complaint process for students residing in Oregon:

Students should attempt to resolve any grievances they may have with their school first. Should attempts to resolve these problems with appropriate school officials fail, or should the student be dissatisfied with the final outcome of the college complaint process, then the Higher Education Coordinating Commission (HECC), can respond to a formal complaint from Oregon students. Students may contact the Higher Education Coordinating Commission, 3225 25th St. SE, Salem, OR 97302 or by sending an email to complaints@hecc.oregon.gov. Students may also access our complaints web page.

Online students who have a problem with any LPU online program that cannot be resolved through LPU’s internal processes may file a complaint about LPU with your state of residence by referring to the US Department of Education State Contacts List.