Filing a complaint

Student Classroom/Faculty

If a student has a grievance or concern regarding a faculty member or classroom issue, the student is encouraged to first meet with the faculty member to resolve the matter. If resolution is not made to the satisfaction of the student, the student should then contact the Assistant to the Vice President of Academic Affairs. The Academic Office will inform the student of how the grievance will be handled and how privacy in the matter will be protected to the extent the student desires and is possible. The student will be asked to convey the facts of the situation in writing. At the end of the meeting, options will be discussed, and a follow-up appointment will be made with the student if requested. If the issue is minor, the Academic Office may wait to see if additional complaints are filed about the same professor. Should the issue be of a more serious nature, the Administrative Council will be notified.

In matters of dispute regarding a final grade assignment, the student, after meeting with the professor and not achieving a resolution, is asked to put the facts in written form and submit an appeal through the Assistant to the Vice President of Academic Affairs. The Academic Committee will review the facts of the case and make a determination based on the evidence provided.

Co-curricular Grievance

In the event that a student has a serious concern about a specific policy of the University that is outside of academic concern, the student is encouraged to communicate with the Dean of Students/Vice President of Student Development. The appeal should be made in writing describing the nature of the grievance, the evidence upon which it is based, and the remedy sought. The Dean of Students will act to bring formal resolution to the stated grievance. If satisfactory action is not achieved, an appeal may be directed to an Ad Hoc Appeals Committee for final resolution.

An individual may contact the Bureau for Private Postsecondary Education for review of a complaint. The bureau may be contacted at:

2535 Capitol Oaks Drive, Suite 400
Sacramento, CA 95833
http://www.bppe.ca.gov
Telephone: (916) 431-6924
FAX: (916) 263-1897

Online students who have a problem with any LPU online program that cannot be resolved through LPU’s internal processes may also file a complaint about LPU with your state of residence by referring to the US Department of Education State Contacts List.

Maryland Residents

Life Pacific University is registered with the Maryland Higher Education Commission as an out-of-state institution that can enroll Maryland students in online distance education. Students residing in Maryland can direct complaints to:

Maryland Higher Education Commission
217 East Redwood Street, Suite 2100, Baltimore, MD 21202
Phone 410-767-3300
collegiatecomplaint.mhec@maryland.gov
Link to MHEC Student Complaint Portal

Oregon Residents

Life Pacific University is registered with the Oregon Higher Education Coordinating Commission as an out-of-state institution that can enroll Oregon students in online distance education. Students should attempt to resolve any grievances they may have with their school first. Should attempts to resolve these problems with appropriate school officials fail, or should the student be dissatisfied with the final outcome of the college complaint process, then the Higher Education Coordinating Commission (HECC), can respond to a formal complaint. Students in Oregon may direct unresolved complaints to:

Higher Education Coordinating Commission
3225 25th St. SE
Salem, OR 97302

or by sending an email to complaints@hecc.oregon.gov. Students may also access our complaints web page.