Student Complaint Process
Filing a complaint
Students are encouraged to follow the grievance policy outlined in the University Catalog.
An individual may contact the Bureau for Private Postsecondary Education for review of a complaint. The bureau may be contacted at:
2535 Capitol Oaks Drive, Suite 400
Sacramento, CA 95833
Telephone: (916) 431-6924
FAX: (916) 263-1897
Online students who have a problem with any LPU online program that cannot be resolved through LPU’s internal processes may also file a complaint about LPU with your state of residence by referring to the US Department of Education State Contacts List.
Life Pacific University is registered with the Maryland Higher Education Commission as an out-of-state institution that can enroll Maryland students in online distance education. Students residing in Maryland can direct complaints to:
Life Pacific University is registered with the Oregon Higher Education Coordinating Commission as an out-of-state institution that can enroll Oregon students in online distance education. Students should attempt to resolve any grievances they may have with their school first. Should attempts to resolve these problems with appropriate school officials fail, or should the student be dissatisfied with the final outcome of the college complaint process, then the Higher Education Coordinating Commission (HECC), can respond to a formal complaint. Students in Oregon may direct unresolved complaints to:
Higher Education Coordinating Commission
3225 25th St. SE
Salem, OR 97302
or by sending an email to firstname.lastname@example.org. Students may also access our complaints web page.